Shipping Policy – Malvasonali

Effective Date: January 8, 2025

At Malvasonali, we are committed to providing a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines how we process, handle, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods and Costs

We offer a variety of shipping methods to suit your needs. The available shipping options will be displayed at checkout, and you can choose the most suitable one for your order. Shipping costs are calculated based on factors such as the size, weight, and destination of your order.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the contiguous U.S.
  • Expedited Shipping: Available for faster delivery, typically 2-3 business days.
  • International Shipping: We offer international shipping to select countries. Please note that shipping times and costs may vary depending on your location.

Shipping costs will be calculated at checkout based on the items in your cart and the delivery address.

2. Order Processing Time

  • Processing Time: Once you place your order, we begin processing it immediately. Orders are typically processed within 1-2 business days. Please note that custom orders or special requests may take longer to process.

  • Order Confirmation: After your order is placed, you will receive an email confirming that we have received your order. We will send another email when your order has been shipped, including tracking information.

3. Shipping Timeframes

  • Domestic Shipping: For orders within the United States, delivery times generally range from 5-7 business days for standard shipping. Expedited options are available for quicker delivery. Shipping times may vary based on product availability, shipping carrier delays, and your location.

  • International Shipping: International orders may take longer due to customs processing and shipping distances. Estimated delivery times for international shipments can range from 10-20 business days, depending on the destination country.

Please note that Malvasonali is not responsible for any delays caused by the shipping carrier or customs processing.

4. Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the United States.
  • International Shipping: We currently offer shipping to select international destinations. During checkout, the system will notify you if we do not ship to your country.

5. Shipping Address

It is your responsibility to provide accurate and complete shipping information, including the correct shipping address, contact information, and any additional instructions that may assist in delivering your order. Malvasonali is not responsible for lost or delayed shipments caused by incorrect or incomplete address information.

  • Address Changes: If you need to change your shipping address, please contact our customer service team as soon as possible. Once your order has been shipped, we cannot modify the delivery address.

6. Tracking Your Order

Once your order has shipped, we will send you a shipment confirmation email that includes tracking information. You can track your order directly through the shipping carrier’s website. If you have any trouble tracking your shipment, feel free to reach out to our customer service team.

7. Shipping Delays

  • Delays: While we strive to deliver your orders as quickly as possible, there may be unforeseen delays due to weather, holidays, shipping carrier issues, or other factors beyond our control. We appreciate your patience and understanding during these times.

  • Out of Stock Items: If an item in your order is out of stock or delayed, we will notify you and give you the option to either wait for the product to arrive, choose an alternative item, or cancel your order.

8. Shipping Damage

While we take great care in packing your order, items may sometimes be damaged during transit. If your item arrives damaged, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund based on the nature of the damage, in accordance with our Refund and Returns Policy.

9. Duties and Taxes (International Orders)

For international orders, customs duties and taxes may apply depending on your location. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

  • Customs Processing: Customs processing times may vary depending on the destination country. Delays in customs clearance are beyond our control.
  • Import Duties and Taxes: You may be required to pay additional import duties, taxes, or fees upon receiving your package. These charges are determined by the customs office in your country and are your responsibility.

10. Order Issues

If you encounter any issues with your order, including delivery problems, incorrect items, or damaged products, please contact our customer service team at info@malvasonali.com. We are here to assist you in resolving any problems that arise during the shipping process.

11. Changes to Shipping Policy

Malvasonali reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about shipping procedures and fees.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please don’t hesitate to contact us:

  • Email: info@malvasonali.com
  • Phone: 562-648-8498
  • Address: 2188 Thompson Street, Baldwin Park, California, United States

Thank you for choosing Malvasonali. We are excited to bring premium, modern furniture to your home, and we will do our best to ensure that your order is delivered in a timely and secure manner.