Sales Policy – Malvasonali
Effective Date: January 8, 2025
Welcome to Malvasonali, your premier destination for high-end, modern furniture. We are committed to providing you with exceptional quality products and a seamless shopping experience. Please take a moment to review our Sales Policy to understand our terms and conditions for purchasing, payments, and other related matters. By making a purchase from our website, you agree to the terms outlined in this policy.
Order Acceptance and Confirmation
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Order Placement: When you place an order on our website, it is an offer to purchase the products listed in your order. We reserve the right to accept or decline your order for any reason, including but not limited to the unavailability of products, errors in pricing, or issues with your payment information.
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Order Confirmation: After placing an order, you will receive an email confirmation acknowledging that we have received your order. This confirmation does not signify that the order has been accepted. A subsequent email will notify you when your order has been shipped or is ready for delivery.
Pricing and Payments
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Pricing: All prices listed on the Malvasonali website are in U.S. dollars and are exclusive of taxes, shipping, and handling fees unless stated otherwise. Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed and paid for.
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Payment Methods: We accept a variety of payment methods, including:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment options available through our website
- Payment Authorization: Payments are processed when you submit your order. By submitting your payment information, you authorize Malvasonali to charge the total amount due, including any taxes and shipping fees, to your chosen payment method.
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Sales Tax: Sales tax is applied to orders based on the applicable tax rate in the shipping address state. The final sales tax will be calculated at checkout.
Order Processing and Delivery
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Processing Time: After your order is confirmed, we begin processing it for shipment. Processing times may vary depending on product availability, customizations, and other factors. You will be notified via email once your order is ready for shipping.
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Shipping Fees: Shipping fees will be calculated based on the size, weight, and destination of your order. These fees will be clearly displayed at checkout before you confirm your purchase.
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Shipping Partners: We partner with trusted shipping companies to ensure your furniture arrives safely and on time. While we do our best to meet estimated delivery dates, delays can occur due to factors beyond our control, such as weather conditions or carrier issues.
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Delivery Address: Please provide accurate and complete shipping information to avoid delays in processing or delivery. We are not responsible for lost or delayed shipments due to incorrect information provided during checkout.
Cancellations
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Order Cancellations: If you wish to cancel your order, please contact us immediately after placing it. Orders can only be canceled before they have been processed for shipment. If your order has already been shipped, you must follow the return process outlined in our Refund and Returns Policy.
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Custom or Special Orders: Custom-made or special order items may not be eligible for cancellation once production has begun. Please review product details and consult with our customer service team before confirming these orders.
Product Availability and Substitutions
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Availability: While we make every effort to keep our inventory updated, some items may be temporarily out of stock. If an item you ordered is unavailable, we will notify you and offer you the option to backorder the item or select an alternative product.
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Substitutions: In rare cases, we may need to substitute a product with a similar item of equal or greater value due to unforeseen circumstances. We will contact you to discuss any substitutions before proceeding with your order.
Promotions and Discounts
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Promotions: From time to time, Malvasonali may offer promotions, sales events, or discounts. Promotions cannot be applied retroactively to orders already placed and are subject to availability. Specific terms and conditions, including expiration dates, will be noted on promotional materials.
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Coupons and Discount Codes: If you have received a coupon or discount code, it can be applied during checkout. Coupons are not redeemable for cash and may be subject to additional restrictions, such as minimum purchase requirements or expiration dates.
Damaged or Defective Items
- Product Damage: If you receive a product that is damaged or defective, please contact us immediately at info@malvasonali.com with photos of the damage, and we will provide a solution. We may offer a replacement, repair, or full refund depending on the situation.
Limitation of Liability
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Product Limitations: While we strive to accurately represent our products online, we cannot guarantee that the colors, dimensions, or other visual aspects of the products you see on our website will exactly match the actual items, due to differences in screen settings and product manufacturing.
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Liability: Malvasonali is not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website, including but not limited to damage to personal property, loss of data, or business interruption.
Changes to Sales Policy
We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective as of the posted date. Please review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding our sales policy, please do not hesitate to contact us:
- Email: info@malvasonali.com
- Phone: 562-648-8498
- Address: 2188 Thompson Street, Baldwin Park, California, United States
Thank you for shopping with Malvasonali! We are committed to providing you with high-quality modern furniture and an exceptional shopping experience.