Payment Policy – Malvasonali

Effective Date: January 8, 2025

At Malvasonali, we aim to provide you with a seamless and secure shopping experience. This Payment Policy outlines the methods and terms associated with payments for products purchased from our website. By making a purchase from Malvasonali, you agree to the terms of this policy.

1. Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: PayPal is available as a secure and convenient payment option.

  • Other Payment Methods: Depending on your location, additional payment methods may be offered through our checkout system, including digital wallets or alternative payment providers. These will be clearly displayed at checkout.

2. Payment Authorization

When you place an order on Malvasonali, you authorize us to charge the full amount of your order, including product price, applicable taxes, shipping fees, and any other charges, to the payment method you provide at checkout.

  • Authorization Process: Once you submit your payment information, we process it through secure payment gateways. Payment is authorized immediately upon confirmation of the order.

  • Payment Confirmation: After your payment is processed, you will receive an email confirming your order and payment. If any issues arise with your payment method or transaction, we will notify you promptly.

3. Payment Security

We take the security of your payment information seriously. Malvasonali utilizes industry-standard encryption protocols to ensure that your personal and payment details are securely transmitted and stored.

  • Secure Checkout: Our website uses SSL (Secure Socket Layer) encryption, which protects sensitive data such as credit card numbers during the checkout process.

  • Third-Party Payment Processors: We use trusted third-party payment processors like PayPal and payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) to securely handle your payment transactions.

4. Sales Tax

Sales tax is applicable to orders based on the shipping address provided during checkout. The sales tax rate will depend on the location of delivery and may vary by state or jurisdiction.

  • Tax Calculation: The total sales tax will be calculated and displayed during checkout before you confirm your purchase.

5. Order Cancellation and Refunds

  • Order Cancellation: Once your order is confirmed, we begin processing it immediately. If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they have been shipped. After shipment, you will need to follow the procedure outlined in our Refund and Returns Policy.

  • Refunds: If your order is canceled or returned, your payment will be refunded according to our Refund and Returns Policy. Refunds are generally processed to the original payment method used for the purchase. Please note that some payment providers may take additional time to process the refund.

6. Payment Issues

If there is a problem with processing your payment, such as insufficient funds, incorrect card details, or payment authorization failure, we may contact you for further action. If we are unable to resolve the payment issue, your order may be delayed or canceled.

  • Payment Declines: If your payment is declined, we will notify you and provide instructions on how to update your payment details.

  • Verification Requests: Occasionally, we may require additional verification for your payment, such as proof of identity or a confirmation from your payment provider, to prevent fraudulent transactions.

7. Currency

All prices on Malvasonali are listed in U.S. dollars (USD). We do not currently accept payments in other currencies. If you are shopping from outside the U.S., your payment will be converted to U.S. dollars by your payment provider, and exchange rates may apply.

8. Payment for Custom Orders

For custom or made-to-order items, full payment is required at the time of purchase. Custom orders cannot be canceled once production has started. Please review the details of custom items carefully before completing your purchase.

9. Payment Disputes

If you have a dispute with a payment transaction, please contact our customer service team at info@malvasonali.com as soon as possible. We are committed to resolving any payment issues efficiently.

  • Chargebacks: If a chargeback is initiated by you or your payment provider, we reserve the right to cancel your order and suspend your account with us, subject to the outcome of the dispute. Please contact us directly before initiating a chargeback to allow us to address any issues with your order.

10. Changes to Payment Policy

Malvasonali reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions about this Payment Policy or need assistance with your payment, please contact our customer service team:

  • Email: info@malvasonali.com
  • Phone: 562-648-8498
  • Address: 2188 Thompson Street, Baldwin Park, California, United States

Thank you for shopping with Malvasonali. We appreciate your business and look forward to providing you with exceptional, modern furniture!